https://modelsatwork.news/article/workday-ai-hiring-bias-lawsuit-10q-customers-could-be-sued-age-claims-proceed Models at Worken 2026-11-15T16:00:00.000Z Workday tells investors its AI hiring suit could reach customers Workday, Hiring, Bias, Liability, Compliance, Regulation https://modelsatwork.news/article/west-midlands-police-switched-off-copilot-invented-match-chief-told-mps-we-do-not-use-ai Models at Worken 2026-11-15T15:00:00.000Z West Midlands Police switched off Copilot after an invented match Adoption, Governance, Hallucinations, Verification, Microsoft, Shadow IT https://modelsatwork.news/article/hubspot-660-jobs-cut-ceo-replaced-not-ai-efficiencies-credit-outcome-pricing-unproven Models at Worken 2026-11-15T13:59:00.000Z HubSpot cuts 660 jobs and swaps CEO; says AI savings are not the reason HubSpot, Layoffs, Pricing, Contracts, Jobs https://modelsatwork.news/article/wpp-2026-10656-fewer-staff-90-percent-use-ai-platform-fee-work-measured-by-labour Models at Worken 2026-11-15T13:04:00.000Z WPP: 10,656 fewer staff in 18 months; 90% use its AI platform Outsourcing, Contracts, Jobs, Cost, WPP https://modelsatwork.news/article/concentrix-q3-2026-revenue-forecast-cut-99-percent-billed-by-hour-or-contact-92m-severance Models at Worken 2026-11-15T11:59:00.000Z Concentrix expects revenue to shrink; 99% is billed by hour or contact Outsourcing, Contact centre, Contracts, Jobs, Cost, Concentrix https://modelsatwork.news/article/ukg-12000-employee-built-ai-agents-hours-saved-24000-then-8500-a-month-under-two-hours-per-person Models at Worken 2026-11-15T11:00:00.000Z UKG: 12,000 staff-built AI agents, 0.6 to 1.7 hours saved a person a month Adoption, Agents, ROI, Measurement, Governance, UKG https://modelsatwork.news/article/sysco-ai-route-planning-2-to-4-percent-more-cases-per-mile-first-ai-run-supplier-bid-500m-target Models at Worken 2026-11-15T10:00:00.000Z Sysco: AI routing pilots carry 2% to 4% more cases per mile Adoption, Procurement, Business case, Cost, Sysco https://modelsatwork.news/article/klarna-ai-assistant-80-percent-support-chats-59m-saved-customer-service-cost-rose-2025 Models at Worken 2026-11-15T01:59:00.000Z Klarna's AI handles 80% of support chats; the cost line rose anyway Adoption, Ticket deflection, Contact centre, Cost, OpenAI, Klarna https://modelsatwork.news/article/shoosmiths-apollo-contract-review-pilot-own-playbooks-15-suppliers-3-to-5-hours-a-document Models at Worken 2026-11-15T00:59:00.000Z Shoosmiths reviewed 15 contract-AI suppliers, then built its own Adoption, Vendor-published, Microsoft, Contracts, Legal AI, Microsoft 365 Copilot https://modelsatwork.news/article/bny-140-digital-employees-named-supervisor-scorecard-16-step-approval-payments-investigations-down-80-percent Models at Worken 2026-11-15T00:01:00.000Z BNY gives 140 AI agents a supervisor, a scorecard and a 16-step approval Adoption, Vendor-published, BNY, Agent governance, Banking, Human in the loop https://modelsatwork.news/article/vercel-inbound-lead-agent-10-reps-to-1-touches-8-to-4-rep-approves-each-email Models at Worken 2026-11-14T22:59:00.000Z Vercel put an agent on inbound leads: one rep now does the work of 10 Adoption, Vercel, Human in the loop, Build vs buy, Jobs https://modelsatwork.news/article/genpact-q3-2026-average-headcount-down-5100-revenue-up-7-percent-core-outsourcing-flat-gross-margin-38 Models at Worken 2026-11-14T21:59:00.000Z Genpact: 5,100 fewer staff, revenue up 7.3%, gross margin at 38% Adoption, Agents, Jobs, Outsourcing, Contracts, Genpact https://modelsatwork.news/article/holiday-ai-shopping-surveys-2026-salesforce-bank-of-america-gartner-bain-13-to-28-percent-few-let-ai-buy Models at Worken 2026-11-14T20:58:00.000Z Holiday shopping surveys: 13% to 28% plan to use AI; few will let it buy Research, Surveys, Personal agents, Salesforce, Search https://modelsatwork.news/article/openai-finance-codex-month-end-compute-cost-analysis-five-days-to-five-hours Models at Worken 2026-11-14T19:59:00.000Z OpenAI finance: a five-day month-end analysis now takes five hours Adoption, OpenAI, Close, Coding agents, ChatGPT, Citizen developers https://modelsatwork.news/article/recruiter-surveys-2026-ai-sourcing-faster-time-to-hire-flat-manpowergroup-testgorilla-employ Models at Worken 2026-11-14T17:59:00.000Z Recruiter surveys: AI finds candidates faster, hiring is no quicker Research, Surveys, Recruiting, Metrics, Business case https://modelsatwork.news/article/ford-350-veteran-engineers-hired-after-ai-quality-checks-fell-short-recalls-4-8-billion Models at Worken 2026-11-14T16:59:00.000Z Ford hired 350 veteran engineers after AI quality checks fell short Adoption, Manufacturing, Human in the loop, Jobs, Ford https://modelsatwork.news/article/penfed-agentforce-it-service-desk-75-percent-call-summaries-3m-and-1-6m-savings-figures Models at Worken 2026-11-14T15:59:00.000Z PenFed AI agents: 75% of routine IT requests, and two savings figures Adoption, Vendor-published, Salesforce, Agentforce, Contact centre, IT help desk https://modelsatwork.news/article/capital-one-ai-audit-assistant-85-percent-fewer-quality-errors-5000-hours-30-auditors Models at Worken 2026-11-14T14:59:00.000Z Capital One audit assistant: 85% fewer quality errors, 5,000 hours saved Adoption, Compliance, Banking, Financial services, Contact centre, Capital One https://modelsatwork.news/article/support-ai-tally-november-2026-seven-deployments-25-to-95-percent-no-prices Models at Worken 2026-11-14T12:01:00.000Z Support AI tally, November 2026: seven deployments, 25% to 95%, no prices Adoption, Ticket deflection, Contact centre, Voice agents, Cost, Metrics https://modelsatwork.news/article/bombardier-clara-agentforce-sales-engineer-range-calculation-4-hours-to-20-seconds-97-percent Models at Worken 2026-11-14T10:59:00.000Z Bombardier's sales agent does a 4-hour range calculation in 20 seconds Adoption, Vendor-published, Salesforce, Agentforce, Bombardier, Manufacturing https://modelsatwork.news/article/hubspot-blog-ai-first-writing-same-post-count-two-fewer-hours-fact-checking-added Models at Worken 2026-11-14T09:59:00.000Z HubSpot's blog went AI-first: same post count, about 2 fewer hours each Adoption, HubSpot, Claude, ChatGPT, Hallucinations, Human in the loop https://modelsatwork.news/article/adecco-agentforce-ai-prescreening-agent-twice-as-likely-hired-65000-conversations Models at Worken 2026-11-14T02:00:00.000Z Adecco: applicants its AI agent prescreens are 2x as likely to be hired Adoption, Vendor-published, Recruiting, Salesforce, Agentforce, Human in the loop https://modelsatwork.news/article/costco-pharmacy-ai-reorders-drugs-on-its-own-in-stock-above-98-percent-no-baseline Models at Worken 2026-11-14T00:58:00.000Z Costco lets AI reorder pharmacy drugs on its own; in-stock above 98% Adoption, Inventory, Procurement, Human oversight, Costco https://modelsatwork.news/article/microsoft-commercial-cloud-local-currency-prices-1-january-2027-rupee-15-7-percent-nz-dollar-10 Models at Worken 2026-11-13T23:59:00.000Z Microsoft cloud prices rise 15.7% in rupees, 10% in NZ dollars on 1 Jan Pricing, Microsoft, Cost, Microsoft 365 Copilot https://modelsatwork.news/article/asics-corvus-warehouse-drones-cycle-counts-twice-a-year-to-monthly-marketplace-stock-released Models at Worken 2026-11-13T21:58:00.000Z Asics warehouse drones: stock counts go from twice a year to monthly Adoption, Vendor-published, Inventory, Warehouse, Asics, Corvus Robotics https://modelsatwork.news/article/ilta-2026-technology-survey-law-firms-copilot-76-percent-harvey-43-claude-44-genai-security Models at Worken 2026-11-13T20:59:00.000Z ILTA survey: 76% of law firms use Copilot; Harvey and Claude tie near 44% Research, Surveys, Legal AI, Microsoft 365 Copilot, Claude, Harvey https://modelsatwork.news/article/moodys-agentforce-sales-research-agent-875-reps-20-percent-more-meetings-users-vs-non-users Models at Worken 2026-11-13T20:00:00.000Z Moody's says reps using its sales research agent book 20% more meetings Adoption, Vendor-published, Salesforce, Agentforce, Moody's, Financial services https://modelsatwork.news/article/ddi-global-leadership-forecast-2027-ai-coaching-37-percent-strong-results-manager-coaching Models at Worken 2026-11-13T18:01:00.000Z DDI: 37% of companies using AI leadership coaching see strong results Research, Surveys, Training, Skills, Human in the loop https://modelsatwork.news/article/ch-robinson-ai-agents-headcount-down-10-percent-volume-up-personnel-expenses-up-3-percent-q3-2026 Models at Worken 2026-11-13T17:00:00.000Z C.H. Robinson AI agents: 1,306 fewer staff, more freight, pay bill up 3.1% Adoption, Agents, Layoffs, Business case, Freight brokerage, C.H. Robinson https://modelsatwork.news/article/openai-chatgpt-wallet-agent-checkout-merchants-handle-support-fraud-no-integration Models at Worken 2026-11-13T16:21:00.000Z ChatGPT Wallet lets agents check out; support and fraud stay with the seller OpenAI, ChatGPT, Agentic commerce, Personal agents, Payments https://modelsatwork.news/briefing/2026-11-15 Models at Worken 2026-11-15T11:30:00.000Z The briefing, 2026-11-15: Ford hired 350 veteran engineers after executives said automated quality checks fell short https://modelsatwork.news/briefing/2026-11-14 Models at Worken 2026-11-14T11:30:00.000Z The briefing, 2026-11-14: Microsoft pays outage credits only on a claim, and this week's must arrive by 31 December