https://modelsatwork.news/article/adecco-agentforce-ai-prescreening-agent-twice-as-likely-hired-65000-conversations Models at Worken 2026-11-14T02:00:00.000Z Adecco: applicants its AI agent prescreens are 2x as likely to be hired Adoption, Vendor-published, Recruiting, Salesforce, Agentforce, Human in the loop https://modelsatwork.news/article/costco-pharmacy-ai-reorders-drugs-on-its-own-in-stock-above-98-percent-no-baseline Models at Worken 2026-11-14T00:58:00.000Z Costco lets AI reorder pharmacy drugs on its own; in-stock above 98% Adoption, Inventory, Procurement, Human oversight, Costco https://modelsatwork.news/article/microsoft-commercial-cloud-local-currency-prices-1-january-2027-rupee-15-7-percent-nz-dollar-10 Models at Worken 2026-11-13T23:59:00.000Z Microsoft cloud prices rise 15.7% in rupees, 10% in NZ dollars on 1 Jan Pricing, Microsoft, Cost, Microsoft 365 Copilot https://modelsatwork.news/article/asics-corvus-warehouse-drones-cycle-counts-twice-a-year-to-monthly-marketplace-stock-released Models at Worken 2026-11-13T21:58:00.000Z Asics warehouse drones: stock counts go from twice a year to monthly Adoption, Vendor-published, Inventory, Warehouse, Asics, Corvus Robotics https://modelsatwork.news/article/ilta-2026-technology-survey-law-firms-copilot-76-percent-harvey-43-claude-44-genai-security Models at Worken 2026-11-13T20:59:00.000Z ILTA survey: 76% of law firms use Copilot; Harvey and Claude tie near 44% Research, Surveys, Legal AI, Microsoft 365 Copilot, Claude, Harvey https://modelsatwork.news/article/moodys-agentforce-sales-research-agent-875-reps-20-percent-more-meetings-users-vs-non-users Models at Worken 2026-11-13T20:00:00.000Z Moody's says reps using its sales research agent book 20% more meetings Adoption, Vendor-published, Salesforce, Agentforce, Moody's, Financial services https://modelsatwork.news/article/ddi-global-leadership-forecast-2027-ai-coaching-37-percent-strong-results-manager-coaching Models at Worken 2026-11-13T18:01:00.000Z DDI: 37% of companies using AI leadership coaching see strong results Research, Surveys, Training, Skills, Human in the loop https://modelsatwork.news/article/ch-robinson-ai-agents-headcount-down-10-percent-volume-up-personnel-expenses-up-3-percent-q3-2026 Models at Worken 2026-11-13T17:00:00.000Z C.H. Robinson AI agents: 1,306 fewer staff, more freight, pay bill up 3.1% Adoption, Agents, Layoffs, Business case, Freight brokerage, C.H. Robinson https://modelsatwork.news/article/openai-chatgpt-wallet-agent-checkout-merchants-handle-support-fraud-no-integration Models at Worken 2026-11-13T16:21:00.000Z ChatGPT Wallet lets agents check out; support and fraud stay with the seller OpenAI, ChatGPT, Agentic commerce, Personal agents, Payments https://modelsatwork.news/article/intercom-workforce-management-pro-add-on-20-cents-per-conversation-forecast-scheduling Models at Worken 2026-11-13T15:51:00.000Z Intercom adds staff forecasting and scheduling to its $0.20 Pro add-on Pricing, Intercom, Cost, Vendor-published, Contact centre https://modelsatwork.news/article/gwi-survey-82-percent-marketing-leaders-harm-wrong-ai-insights-36-percent-verify Models at Worken 2026-11-13T14:38:00.000Z GWI survey: 82% of marketing leaders report harm from wrong AI insights Research, Surveys, Verification, Hallucinations, Human in the loop https://modelsatwork.news/article/american-family-care-flip-voice-agent-call-to-visit-11-to-34-percent-abandonment-40-to-14 Models at Worken 2026-11-13T13:25:00.000Z AFC says its AI receptionist took call-to-visit bookings from 11% to 34% Adoption, Voice agents, Healthcare, Contact centre, American Family Care, Flip https://modelsatwork.news/article/microsoft-365-outage-service-credit-claim-31-december-sla-copilot-exchange-online Models at Worken 2026-11-13T11:59:00.000Z Microsoft 365 outage: service-credit claims are due by 31 December Microsoft, Outage, Reliability, Contracts, Microsoft 365 Copilot, Contact centre https://modelsatwork.news/article/microsoft-365-outage-15-hours-copilot-claude-connector-claude-sign-in-incident Models at Worken 2026-11-13T10:59:00.000Z Microsoft 365 outage breaks Claude's connector; Claude sign-in fails too Microsoft, Anthropic, Claude, Outage, Reliability, Contact centre https://modelsatwork.news/article/united-airlines-blocks-customer-ai-agents-target-approved-list-walmart-agent-profiles Models at Worken 2026-11-13T01:58:00.000Z United Airlines blocks customers' AI agents; Target and Walmart set limits Personal agents, Agent safety, Access control, United Airlines, Walmart, Target https://modelsatwork.news/article/musc-health-emily-ai-phone-agent-25-percent-patient-calls-92-lines-soundhound Models at Worken 2026-11-13T00:59:00.000Z MUSC Health says its AI phone agent handles 25% of patient calls Adoption, Voice agents, Healthcare, Contact centre, MUSC Health, SoundHound https://modelsatwork.news/article/anthropic-claude-meetings-beta-google-meet-on-by-default-team-plans-transcripts Models at Worken 2026-11-12T21:58:00.000Z Claude Meetings is in beta, and on by default on Team plans Anthropic, Claude, Access control, Privacy, Governance https://modelsatwork.news/article/google-gemini-4-hydrogen-1-50-7-50-gemini-for-business-search-sheets Models at Worken 2026-11-12T18:58:00.000Z Google's Gemini 4 Hydrogen: $1.50/$7.50, in Search and Sheets today Model release, Pricing, Google, Gemini, Search https://modelsatwork.news/article/anthropic-claude-for-manufacturing-plugin-17-skills-quotes-quality-supplier-requests Models at Worken 2026-11-12T17:59:00.000Z Anthropic launches Claude for Manufacturing: 17 skills, no new price Anthropic, Claude, Manufacturing, Procurement, Skills https://modelsatwork.news/article/microsoft-copilot-legal-skills-on-by-default-word-admin-policy Models at Worken 2026-11-12T17:01:00.000Z Microsoft Copilot's legal skills are on by default in Word desktop Microsoft, Legal AI, Contracts, Vendor-published https://modelsatwork.news/article/salesforce-sales-cloud-agents-roi-report-six-hours-week-24-customer-survey Models at Worken 2026-11-12T15:59:00.000Z Salesforce says sales agents save reps 6 hours a week; 24 customers polled Research, Surveys, Salesforce, Vendor-published, Business case, Agents https://modelsatwork.news/article/unilever-ai-content-engine-12-times-content-90-percent-lower-cost-roi-not-to-bottom-line Models at Worken 2026-11-12T14:59:00.000Z Unilever says AI makes 12 times its 2024 content at 90% lower cost Adoption, Unilever, Advertising, Cost, Google Cloud, Search https://modelsatwork.news/article/groupon-ai-native-restructuring-336-jobs-2026-savings-reinvested-10-q Models at Worken 2026-11-12T14:01:00.000Z Groupon cut 336 jobs to go AI-native; every 2026 dollar saved is reinvested Adoption, Layoffs, Business case, Cost, Groupon https://modelsatwork.news/article/shl-survey-ai-rebounding-19-percent-us-respondents-replaced-asked-back-robert-half-32-percent Models at Worken 2026-11-12T13:01:00.000Z SHL survey: 19% of US respondents replaced by AI were asked back Research, Surveys, Jobs, Layoffs, Business case https://modelsatwork.news/article/gap-inc-bridgette-ai-hiring-assistant-7000-interviews-200000-seasonal-applications Models at Worken 2026-11-12T11:59:00.000Z Gap Inc. says its AI hiring assistant has scheduled 7,000 interviews Adoption, Recruiting, Gap Inc., Paradox, Workday, Human in the loop https://modelsatwork.news/article/fura-freight-ai-agent-donna-books-40-percent-loads-team-lead-sign-off Models at Worken 2026-11-12T11:00:00.000Z Fura says its AI agent books over 40% of freight loads; a lead signs off Adoption, Voice, Agents, Human in the loop, Fura https://modelsatwork.news/article/zendesk-unlimited-outcome-ai-platform-unlimited-seats-outcome-budget-no-price Models at Worken 2026-11-12T10:35:00.000Z Zendesk announces unlimited-seat plans billed by outcome; no price yet Pricing, Zendesk, Procurement, Agents https://modelsatwork.news/article/airbnb-ai-assistant-40-percent-support-issues-cost-per-booking-17-percent-10-q Models at Worken 2026-11-12T10:20:00.000Z Airbnb says AI resolves 40% of support issues; the cost line still rose 8% Adoption, Ticket deflection, Voice, Cost, Airbnb https://modelsatwork.news/briefing/2026-11-13 Models at Worken 2026-11-13T11:30:00.000Z The briefing, 2026-11-13: Groupon cut 336 jobs to go AI-native and now expects to reinvest every dollar it saves in 2026 https://modelsatwork.news/briefing/2026-11-12 Models at Worken 2026-11-12T11:30:00.000Z The briefing, 2026-11-12: Airbnb says AI resolves 40% of support issues, and its support expense line still rose 8%