Question 1

Is Bank of America really using AI?

Accepted Answer

Bank of America scores 68/100 on the AI Adoption Index, tier “Shipping”: Real things in production. People are expected to use it, and mostly do. Bank of America says over 90% of its 210,000+ employees use Erica for Employees and 17,000 coders use AI tools, with ~$4B/yr on new tech incl. AI.

Question 2

How is Bank of America’s AI adoption score calculated?

Accepted Answer

Five questions answered by employees, one tap each: daily use (30%), AI in the product (20%), what leadership does (20%), access to tools (15%) and enablement (15%). Until someone inside rates, companies are scored from what they have said on the record, with sources linked.

Question 3

Can I rate Bank of America?

Accepted Answer

Yes. Anyone who works at Bank of America can rate their own team anonymously in about twenty seconds, no account needed. Each team’s score is shown separately.

Bank of America

On the record

Breakdown

By team