AI tools tracker

The AI products operations teams buy, by team, with the price as the vendor publishes it and what changed. Every figure links to the vendor’s own page.

Customer support

Resolving customer issues after the sale.

  • Agentforce Coworker

    SalesforceGA

    An assistant inside Salesforce that an employee hands a job to in plain language; it gathers records, coordinates Agentforce agents and returns actions for approval.

    Price
    $50 per user per monthPer seat · as of · Salesforce: Agentforce pricingIncludes all Coworker searches and 30 MB of indexing per user per month. Whether actions draw Flex Credits ($500 per 100,000) is not stated. Sold through a sales contact; minimums not published.
    Latest change
    Added a $50 per user per month licence beside metered Flex Credits; Microsoft Teams, iOS, Mac and Windows apps due in November 2026. Salesforce announcement, 4 Nov 2026
  • Fin AI Agent

    IntercomGA

    An AI agent that answers customer questions and carries out set procedures in chat and email, inside Intercom's helpdesk or on top of Zendesk, Salesforce or Freshdesk.

    Price
    $0.99 per outcomePer resolution · as of · Fin pricing pageAn outcome: customer confirms, asks nothing more, or Fin completes a Procedure, hand-offs included; once per conversation. $49 a month minimum (50 outcomes) on another helpdesk. Intercom helpdesk seats from $19 a month.
  • Zendesk AI agents

    ZendeskGA

    AI agents inside the Zendesk helpdesk that answer and close customer or employee requests; billed per request closed with no hand-off to a person.

    Price
    $1.50 per automated resolution, committed volumePer resolution · as of · Zendesk pricing page$2.00 pay-as-you-go. Needs a plan: Suite Team $55, Suite Professional $115 per agent per month, annual, with 5 to 10 resolutions per agent per month included. Zendesk Unlimited outcome plans: price not published.
    Latest change
    Announced Zendesk Unlimited: Outcome AI Platform plans with unlimited seats, billed from an Outcome Budget for issues resolved and work completed. No rates or start date published. Zendesk press release, 10 Nov 2026

Sales and RevOps

Pipeline to signed revenue.

  • Agentforce Coworker

    SalesforceGA

    An assistant inside Salesforce that an employee hands a job to in plain language; it gathers records, coordinates Agentforce agents and returns actions for approval.

    Price
    $50 per user per monthPer seat · as of · Salesforce: Agentforce pricingIncludes all Coworker searches and 30 MB of indexing per user per month. Whether actions draw Flex Credits ($500 per 100,000) is not stated. Sold through a sales contact; minimums not published.
    Latest change
    Added a $50 per user per month licence beside metered Flex Credits; Microsoft Teams, iOS, Mac and Windows apps due in November 2026. Salesforce announcement, 4 Nov 2026
  • Gong

    GongGA

    Records sales calls and other customer contact, then uses them to flag deals at risk, build the forecast and draft follow-ups for reps and managers.

    Price
    Not publishedQuote only · as of · Gong pricing pageGong says licences are priced per user and the platform fee depends on the number of users; figures come only in a proposal. Connecting existing tools is free, the page says.

IT and service desk

Running the technology employees use.

  • Claude Team and Enterprise

    AnthropicGA

    A shared workspace where staff use Claude to write, analyse files and search company systems, with central billing, single sign-on and admin controls over what it can connect to.

    Price
    $20 per seat per month, billed annually (Team standard seat)Per seat · as of · Claude pricing pageTeam, 2 to 150 people: $25 billed monthly; premium seat $100 annual, $125 monthly; usage limits apply. Enterprise: $20 a seat, annual, 20-seat minimum, plus usage billed at API rates.
  • Microsoft 365 Copilot Business

    MicrosoftGA

    An assistant inside Word, Excel, Outlook and Teams that drafts, summarises and answers questions from the company's own files, mail and meetings.

    Price
    from $18 per user per month, paid yearly, add-onPer seat · as of · Microsoft: Copilot business plans and pricingFirst-year offer to 31 Dec 2026; was $21. $25.20 paid monthly. Needs an eligible Microsoft 365 Business plan. Bundles: Business Standard with Copilot $23.50, Premium $32. Some AI features bill by usage on top.
  • Zendesk AI agents

    ZendeskGA

    AI agents inside the Zendesk helpdesk that answer and close customer or employee requests; billed per request closed with no hand-off to a person.

    Price
    $1.50 per automated resolution, committed volumePer resolution · as of · Zendesk pricing page$2.00 pay-as-you-go. Needs a plan: Suite Team $55, Suite Professional $115 per agent per month, annual, with 5 to 10 resolutions per agent per month included. Zendesk Unlimited outcome plans: price not published.
    Latest change
    Announced Zendesk Unlimited: Outcome AI Platform plans with unlimited seats, billed from an Outcome Budget for issues resolved and work completed. No rates or start date published. Zendesk press release, 10 Nov 2026

Business operations

Running the company and its AI programme across functions.

  • Claude Team and Enterprise

    AnthropicGA

    A shared workspace where staff use Claude to write, analyse files and search company systems, with central billing, single sign-on and admin controls over what it can connect to.

    Price
    $20 per seat per month, billed annually (Team standard seat)Per seat · as of · Claude pricing pageTeam, 2 to 150 people: $25 billed monthly; premium seat $100 annual, $125 monthly; usage limits apply. Enterprise: $20 a seat, annual, 20-seat minimum, plus usage billed at API rates.
  • Microsoft 365 Copilot Business

    MicrosoftGA

    An assistant inside Word, Excel, Outlook and Teams that drafts, summarises and answers questions from the company's own files, mail and meetings.

    Price
    from $18 per user per month, paid yearly, add-onPer seat · as of · Microsoft: Copilot business plans and pricingFirst-year offer to 31 Dec 2026; was $21. $25.20 paid monthly. Needs an eligible Microsoft 365 Business plan. Bundles: Business Standard with Copilot $23.50, Premium $32. Some AI features bill by usage on top.

Prices are list prices as the vendor published them on the date shown. A negotiated quote may differ. Corrections are logged on the trust page.