Klarna
#18 of 72 · on the record, 2 sources
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On the record
Klarna says 96% of staff use AI daily, its AI assistant handles two-thirds of support (the work of ~850 agents), and the CEO credits AI for a 40% smaller workforce.
- 90% of Klarna staff are using AI daily (Klarna press release)
- Klarna CEO says AI helped company shrink workforce by 40% (CNBC)
The score comes from those sources until someone who works there rates it.
Breakdown
- Access100
- Daily use100
- In the product75
- Leadership100
- Enablement50