Question 1

Is ServiceNow really using AI?

Accepted Answer

ServiceNow scores 85/100 on the AI Adoption Index, tier “AI-native”: In the product, in the process, in the budget. The headcount plan assumes it. ServiceNow says 91% of its own service requests are AI-supported under 'Now on Now', saving 2.3M employee hours and $500M of value in 2025.

Question 2

How is ServiceNow’s AI adoption score calculated?

Accepted Answer

Five questions answered by employees, one tap each: daily use (30%), AI in the product (20%), what leadership does (20%), access to tools (15%) and enablement (15%). Until someone inside rates, companies are scored from what they have said on the record, with sources linked.

Question 3

Can I rate ServiceNow?

Accepted Answer

Yes. Anyone who works at ServiceNow can rate their own team anonymously in about twenty seconds, no account needed. Each team’s score is shown separately.

ServiceNow

On the record

Breakdown

By team