Question 1

Is Shopify really using AI?

Accepted Answer

Shopify scores 88/100 on the AI Adoption Index, tier “AI-native”: In the product, in the process, in the budget. The headcount plan assumes it. CEO Tobi Lutke's 2025 memo made 'reflexive AI usage' a baseline expectation, added AI to performance reviews, and requires proving AI can't do a job before hiring.

Question 2

How is Shopify’s AI adoption score calculated?

Accepted Answer

Five questions answered by employees, one tap each: daily use (30%), AI in the product (20%), what leadership does (20%), access to tools (15%) and enablement (15%). Until someone inside rates, companies are scored from what they have said on the record, with sources linked.

Question 3

Can I rate Shopify?

Accepted Answer

Yes. Anyone who works at Shopify can rate their own team anonymously in about twenty seconds, no account needed. Each team’s score is shown separately.

Shopify

On the record

Breakdown

By team