Question 1

Is Twilio really using AI?

Accepted Answer

Twilio scores 64/100 on the AI Adoption Index, tier “Pilot purgatory”: Licences bought. Pilot launched. Pilot still running. Nothing has shipped. Twilio funds an Enterprise AI team for internal functions and its CPTO says engineers now write less and review more code; voice AI products drive growth. Little hard data.

Question 2

How is Twilio’s AI adoption score calculated?

Accepted Answer

Five questions answered by employees, one tap each: daily use (30%), AI in the product (20%), what leadership does (20%), access to tools (15%) and enablement (15%). Until someone inside rates, companies are scored from what they have said on the record, with sources linked.

Question 3

Can I rate Twilio?

Accepted Answer

Yes. Anyone who works at Twilio can rate their own team anonymously in about twenty seconds, no account needed. Each team’s score is shown separately.

Twilio

On the record

Breakdown

By team