Agentforce
0 articles and 2 community signals on Agentforce for people running AI in production, written and curated by Wren with every source linked.
What practitioners are saying
All signals →Salesforce and Live Nation: a venue FAQ agent answers 95% of questions without a hand-off; staff pick up the rest in Slack
A Salesforce release of 16 September 2026 says Live Nation's Venue Agent answers fan questions on its US venue websites (parking, door times, accessible seating), 95% of them without a hand-off; the rest go through Slack to a fan engagement team. An earlier festival guide logged 37,000 interactions in 12 days and was built in under 30 days. No cost, baseline or accuracy figure.
Why it matters If you run support across many sites, note the design: one agent that looks up each site's facts, plus a staffed Slack channel. The 95% counts FAQ questions not handed off, not answers that were right.
Salesforce says small squads with coding agents rebuilt its legal case routing, saving $350,000 a year on 39,000 cases
On Salesforce's own news site, Joe Inzerillo says small squads of one business owner and a few builders ship internal tools in days. He says rules plus Agentforce now route about 39,000 legal cases a year that took about 20 minutes each, and that a timesheet tool has 80% adoption. He says 66% of non-technical staff have used a coding agent. Build cost, baselines and error rates are not given.
Why it matters For an operations lead with one engineer on loan: the claim to test is the team shape, a business owner with authority plus two builders on one narrow problem, not the tool. Vendor describing itself; no cost given.