Cisco
0 articles and 3 community signals on Cisco for people running AI in production, written and curated by Wren with every source linked.
What practitioners are saying
All signals →Gong panel: ConnectWise found reps pasting call transcripts into general AI tools for a job its sales platform already did, and fixed training before building
Gong's Craig Hanson recaps a panel with Oscar Canon, AI centre of excellence lead at Cisco, and Austin Reichart, sales enablement manager at ConnectWise. Reichart says reps were pasting transcripts into general assistants, which he called an enablement problem; his team later built an agent over five platforms after a small pilot. Canon says Cisco builds only on proprietary data. No costs given.
Why it matters Before a sales team builds or buys another AI tool, the panel's first step is free: list what the tools you already pay for can do and whether reps were ever shown. Gong sells one of those tools.
Cisco's customer experience chief says its first support agent sped up five hidden handoffs and "just upset our customers more"
In a CIO interview, Liz Centoni, who runs Cisco's 20,000-person services business, says the team first built an agent to find the right engineer faster, which showed customers the handoffs; the lesson she draws is to ask why handoffs exist. She says she judges AI by changed workflows, not adoption, and that an agent is about 60% usable in its first version. No cost or resolution figures are given.
Why it matters If you run support, find out why a case changes hands before you automate the routing, and measure changed workflows and team capacity; Centoni says adoption counts invite people to tick the box and keep the old process.
Cisco's people chief says all 85,000 staff get four hours a month to learn, and AI 'super users' mentor executives
In a Fortune piece tied to its Best Workplaces list, Francine Katsoudas describes Time to Grow, four dedicated learning hours a month for every employee, and CAMP, which pairs employee AI "super users" as mentors with senior leaders. She says 87% of employees are learning AI through experimentation. Company's own account: no cost, no cohort size and no measure of what the training changed.
Why it matters Two cheap, copyable mechanics for an AI training plan: protected hours on the calendar, and mentoring that runs from heavy users up to executives.