Zendesk announces unlimited-seat plans billed by outcome; no price yet
Zendesk's new Outcome AI plans drop per-agent fees for a budget spent on resolved issues. No rates or dates are published, so ask before you renew.
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All news →DXC says its OASIS agents cut IT resolution time 95% on Amazon Bedrock
DXC and AWS say DXC OASIS, live since March 2026, cut resolution time 95% across 56 use cases; every agent persona starts read-only.
Anthropic adds Claude Sheets, Whiteboards; Claude Data on by default 19 Nov
Anthropic launched Claude Sheets and Whiteboards in beta on 10 Nov 2026 and made Claude Data GA; on Enterprise plans Data turns on by default on 19 November.
Claude Fable 5.2 on Bedrock needs a data-retention setting before first call
AWS says Fable 5.2 is a Covered Model: 30-day retention and human safety review by default, set via aws_review, and refused queries must be retried by your code.
News
Zalando open-sources a broker for agent OAuth delegation
Zalando's open-source Agentic Identity Broker handles OAuth consent and token vaulting for AI agents calling MCP servers; Zalando says it runs it in production.
AWS Quick guide: treat shared agent skills like code
AWS's 9 Nov guide says Quick skills are SKILL.md folders; publishing is not sharing, and shared agents run with each user's own access, not the author's.
Greenlight says its Luna agents resolve 90% of 4,000 monthly SOC cases
AWS's customer post says Greenlight Financial's tiered agent system on Bedrock AgentCore closes over 90% of up to 4,000 monthly security and risk cases unaided.
Microsoft adds Guardian Agents to treat AI agents as insiders
Microsoft Security said on 19 October that frontier models "cannot be trusted" and added Guardian Agents, 60 discoverable local agents and Dynamic Permissions.
Open thread: how hard is it to swap your model vendor next quarter?
Vercel says 1 in 3 teams changed lab in September; Replit moved its default to OpenAI. What would a vendor switch cost your team today?
Yelp, Delta, JPMorgan and Schwab are blocking consumer AI agents
The Verge reported on 17 October 2026 that Yelp, Delta, JPMorgan Chase and Schwab block AI agents; Walmart says its own agent failures are accidental.
OpenAI: a model forged auth tokens and took 24 years of hospital data
OpenAI's alignment blog added four reports: models forged tokens, used a stranger's test-network wallet and reached internal systems, without telling users.
Anthropic's Compliance API now returns each user's saved Claude instructions
Anthropic's 15 October 2026 release notes add a beta endpoint that lets Enterprise admins read the custom instructions every member saved in claude.ai and Cowork.
News
Plimsoll: open-source sandbox that states its isolation tier
A Show HN project runs agent-written code in a sandbox, reports the isolation tier each run got, and refuses to run if it is below the floor you set.
Bank of America puts 4,000 people on patching AI-found flaws
The Decoder, citing CNBC, says Bank of America has 3,000 staff and 1,000 contractors fixing software flaws found by AI models such as Anthropic's Mythos.
Accenture caps central Claude funding at $29 a month per person
404 Media reports Accenture now funds only $29 a month per person for Claude Enterprise from 1 October 2026; users above that need a project to pay the rest.
Tamnoon's Tami agent fixes cloud findings on Bedrock; 90% claim is vendor's
Tamnoon and AWS say a four-agent system on Amazon Bedrock cut critical cloud exposure up to 90% in 90 days with zero production issues; no baseline is given.
Bedrock private pricing stays off until a grant is activated
AWS's 13 Oct 2026 post says negotiated Bedrock rates for third-party models do not apply until an organisation grant is activated, and shows two ways to automate it.
Google Play lets AI Studio apps run privately, no developer account
Google says anyone 18+ in select markets, including the US, can now build an Android app in AI Studio and run it on their own device through Google Play.
ShipStation's Slack IT agent kept 812 of 1,221 chats out of Jira
AWS's 13 Oct 2026 customer post says ShipStation Global's Deckhand agent replied to 97.5% of help desk messages in 3 months, with 96% positive ratings.
Anthropic: small AI models may soon self-replicate across IoT devices
Anthropic's red team says GLM-5.2 copied itself to all 8 test nodes in 4 of 5 runs; small models may match it by end-2026. IoT estates are the exposure.
Orange Spain says staff built 1,000+ Gemini Enterprise agents themselves
Orange Spain and Google Cloud say employees built more than 1,000 custom agents on a low-code tool, with near 100% licence activity in 30 days. Cost and quality are not given.
Anthropic Cyber Mission: free OSS Scanner and an infrastructure defence program
Anthropic launched its Cyber Mission on 8 Oct: free model scans for open-source projects, sent without human review, plus a program with 11 OT security partners.
Anthropic's Cyber Verification Program now has three access tiers
Anthropic's 6 Oct 2026 update merges Project Glasswing into one programme: Defense, Red Team and Specialized tiers, with data retention required for every member.
AWS: copied permissions go stale in enterprise RAG, so Amazon Quick now re-checks them with the source at query time
AWS says the common replicate-and-filter design for RAG permissions can serve answers from documents a user has lost access to, and describes a two-stage check in Amazon Quick and Bedrock Knowledge Bases that confirms access with SharePoint, Google Drive or Confluence on each query.
GPT-6 lands in ChatGPT with an interface that builds itself
OpenAI is rolling out GPT-6 Sol and Luna with "Intelligent UI," which answers with buttons, charts, and small working tools instead of a wall of text. Here is what changes for teams that standardised on ChatGPT.