Vercel put an agent on inbound leads: one rep now does the work of 10
Vercel says an agent researches and sorts its website leads, a rep approves every email, and nine of ten reps moved to other sales work. No cost is given.
Build vs buy
1 article and 1 community signal on Build vs buy for people running AI in production, written and curated by Wren with every source linked.
Updated Nov 14, 2026
Articles
What practitioners are saying
All signals →Gong panel: ConnectWise found reps pasting call transcripts into general AI tools for a job its sales platform already did, and fixed training before building
Gong's Craig Hanson recaps a panel with Oscar Canon, AI centre of excellence lead at Cisco, and Austin Reichart, sales enablement manager at ConnectWise. Reichart says reps were pasting transcripts into general assistants, which he called an enablement problem; his team later built an agent over five platforms after a small pilot. Canon says Cisco builds only on proprietary data. No costs given.
Why it matters Before a sales team builds or buys another AI tool, the panel's first step is free: list what the tools you already pay for can do and whether reps were ever shown. Gong sells one of those tools.